Line manager skills

Line Managers are like the workforce gurus. They see all, hear all, & basically do all. They’re multi-tasking, movement-making, mighty business chiefs. Here’s why we need them.

What is a Line Manager?

So, you’re just starting out, và you’ve sầu never even heard of the title ‘Line Manager’ before. Who’s this big cheese, then?

Technically, a Line Manager is the smallest cheese of the big cheeses. Line management represents the lowest level of management within an organisational hierarchy.

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Line Managers are the interface between the organisation và its front-line workforce – that is to say, Line Managers manage other employees while reporting back to a higher-ranking manager.

However, the lowest cấp độ does not correlate with low importance. They play a crucial role in business management – it’s a remarkably tough gig!

Line Managers are in charge of making sure companies achieve sầu their results and objectives in a specific line of business.

What does a Line Manager bởi vì & why vì we need them?

You might be more familiar with terms such as "supervisor" or "team leader", which are both pretty much synonymous with Line Manager. Line Managers are reputable multi-taskers. Their role is all-encompassing.

Line managers giảm giá khuyến mãi with employees on a daily basis. Line managers often delegate workloads as well as organise the shifts or rotas. They’re also in charge of cross-training employees khổng lồ ensure assignments are covered by the qualified staff &, in turn, maintain the company’s performance.

The above also requires line managers lớn provide coaching & mentoring, which includes giving performance feedbaông chồng to all team members – và seniors – in their quest khổng lồ achieve functional và departmental goals.


Line management, in dealing with employees, also have khổng lồ navigate the whole recruitment process too. They spkết thúc a lot of their time in recruitment modeand giảm giá khuyến mãi with a high turnover load.

This can, of course, be a challenge. It’s hard for line managers to develop svào bonds with current staff if they’re constantly dealing with new ones. This is why another responsibility of line managers – yep, there’s more – is enforcing a strong communication system between employees, departments và senior levels of staff.

They also have sầu a svào rapport with the clientele, looking after client wants and needs. Line Managers need khổng lồ be keyed up on everything customer/client related – any complaints, any compliments, any confusions – as this is also useful information when putting together goals for employees.

For instance, when giving out tasks, if a Line Manager is aware that something didn’t work for a customer one week, the next week one of the tasks will inevitably be to avoid said disnội dung from happening again. Line Managers thus work closely with clients to lớn make sure they feel they’re getting the best chất lượng services.

Line Managers should have a somewhat encyclopedic knowledge of the ins-and-outs of the office space. This means they can offer guidance on everything from technical tư vấn with office machinery, software malfunctions, and any other contingencies.

Resource management also comes inkhổng lồ the job spec here too, as Line Managers need khổng lồ work with the limited resources they have lớn solve sầu any problems that arise, as well as be aware of which resources need supplying khổng lồ help with employee productivity.

Line Managers will play a part in financial operations too, overseeing operational expenses. There is a lot of pressure lớn minimise expenses while maximising output – we weren’t joking when we said it was a tough gig!

All of this comes together in chất lượng control management too. With the Line Manager overseeing pretty much all of the above – which, in short, is kind of the entire business – their astute hawk eyes watch over the working standards & make sure nobody prevents the production of top chất lượng results.


Read next:10 management challenges and how to overcome them

What are the benefits of having a Line Manager?

Line Managers are like walking encyclopedias

A huge benefit of having Line Managers on-site is that they can put their hands in so many cookie jars, they’re practically lượt thích octopuses. Line Managers are cross-trained; they’re the jachồng of all trades.

Line managers generally know a bit of everything. They’re beneficial because they are – or should be – speedy & efficient. When there is a problem, because Line Managers have sầu such a well-rounded knowledge of how things work in the office, they know what khổng lồ do or who to ask for further help.

This means Line Managers help the business lớn function seamlessly, with any hiccups being dealt with resourcefully & without the need to lớn involve sầu every other thành viên of staff.

Morale và Motivation

A poor rapport with Line Managers is often reported as the most common cause of disnội dung ahy vọng employees by HR Managers. That’s why having a Line Manager that knows how to give sầu good performance feedbaông chồng – or at least, knows how to give sầu bad feedbaông chồng in a good way – could prsự kiện your workforce from falling into lớn disarray.

Line management help keep up the morale và spread motivation aước ao employees by giving them positive feedbachồng. Positive sầu feedbaông xã not only helps employees feel valued, but it gives them a sense of direction. What can they keep working on to lớn better themselves? What are they doing well and need khổng lồ keep up?

The bridge between seniors & employees

Line Managers engage with other Line Managers across the company, as well as deliver reports on productivity và other performance pointers and metrics to lớn management. This means they act as the gap that bridges various departments và ranks together.

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This helps develop a true sense of community in the workplace. It can be difficult for employees to lớn develop bonds with senior members of staff if their office is separate or they are always out of the office. It is the responsibility of the Line Manager to lớn act as the face of the upper rungs of the company ladder, as well as the voice of the employees.

The Line Manager, therefore, gives feedback not just khổng lồ employees but takes feedbaông xã from them too. This is passed onto senior members of staff. This way, any disnội dung felt among muốn employees will be prevented from truly coming to fruition, with the Line Manager having warned the big cheeses with enough time for them to lớn make an executive sầu change.

So, there are many benefits to having a Line Manager. But, if your Line Manager is a waste of space… well, you won’t really be gaining from any of the above sầu. Here’s a list of what Line Managers can vày lớn nail their job.


What makes a great line manager?

Enable employees khổng lồ do their job properly

Organisation is key. Good department direction comes from good self-direction. A good line manager plans in advance. Line managers should put together daily, weekly and even monthly goal plans together và cốt truyện them with employees so everyone is on the same page.

They should also explain exactly what they expect from their employees, so there are no grey areas regarding whose responsibility is what.

With this in mind, Line Managers should also liaise with the HR department lớn make sure employees are provided with the necessary tools lớn carry out their assignments. After all, the line manager will be at fault if he or she sets unachievable tasks due to poor provisions & a poor support network.

HR can help line management by focusing on what initiatives are in place – for recruitment, rewards và recognition, & learning & development – & help make sure that employees are made aware of these initiatives too.

Don’t micromanage

I mentioned that Line Managers have hawk eyes earlier. This is great when looking at the big picture because it means important office goings-on don’t go under the radar. That said, Line Managers should trust employees to carry out their job, và not perch on their shoulder examining their every move sầu.

Avoiding micromanagement when monitoring how much employees are actually getting done needs khổng lồ be tactful. Rather than asking, for instance: “Have sầu you started the job yet?”, instead ask them: “Do you have everything you need to lớn get the job done?”


To elaborate, being tactful comes under the big umbrella of communicational skills. The ideal Line Manager knows how to communicate well with staff.

To nail your job as a Line Manager, think about how you can develop your interpersonal skills.

Ultimately, Line Managers enable businesses to develop a healthy, happy company culture by being an approachable figure of staff khổng lồ turn lớn in times of need, rather than someone lớn hide from when employees are struggling lớn get something in on time.

Give employees a voice

Line Managers can make employees feel valued by relaying their issues to senior management. Line Managers can help HR create ways for employees to talk about anything they’re unsure of or not at ease with. Or, on the other hand, create systems where employees can giới thiệu what they think works well too!

Be honest and ethical

Line Managers must practice what they preach. They’re normally the ones who create the next generation of leaders since they’re in closer proximity with employees than most seniors, so they need to lớn mix a good example.

Line Managers should provide employees with an honest workload và be realistic with their demands. Likewise, Line Managers should make sure that they’re actually taking on a fair load too – there’s a reason they’re referred lớn as a Manager!

A Line Manager should be able khổng lồ manage their own lot before raining tasks down on everyone else.

Be supportive và recognise achievement

Line Managers have sầu the privilege lớn reward employees who vày well. Here, HR departments are useful! The HR team need to work out exactly what the organisation needs khổng lồ succeed. They can be just as supportive as the Line Manager by making sure that the necessary resources are available when needed khổng lồ carry out tasks.

Learn more:9 people management skills lớn thrive sầu as a manager

Line managers keep the boat afloat

Based on all the responsibilities listed above sầu, it’s clear that Line Managers play a huge part in the organisational productivity & performance of any firm.

They’re the business oars without which your firm would be carried away with the financial tide; they’re the windbreakers that stop your business freezing over in harsh, economic climates. Sigh.

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While senior members of staff influence the development of management & business strategies, it’s the line management team that implement these strategies & make sure that the staff are executing their tasks in an effective, timely and nội dung manner.

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